Refund policy
Return & Refund Policy
At Packsy, we want you to feel confident with your purchase. If you are not completely satisfied with your order, we're here to help.
Returns
We accept return requests within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused and in the same condition in which it was received.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
To initiate a return request, please contact us at:
Once your request is reviewed and approved, we will provide detailed return instructions, including the appropriate return address if applicable.
Please Note
- Returns sent without prior authorization will not be accepted.
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review the issue and work promptly to provide an appropriate resolution.
Non-Returnable Items
For hygiene, safety, and operational reasons, certain items may not be eligible for return, including:
- Final sale items
- Gift cards
- Personalized or custom products
- Items showing signs of use or damage caused after delivery
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, we recommend requesting a return (if eligible) and placing a new order separately.
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to the original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
European Union Customers
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of delivery in accordance with applicable consumer protection laws.
The item must be unused, in its original condition, and returned with proof of purchase.
Contact
For any questions regarding returns or refunds, please contact: