Refund policy
Return & Refund Policy
At Packsy, we want you to feel confident with your purchase. If you are not completely satisfied with your order, we're here to help.
Returns
We accept return requests within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused and in the same condition in which it was received.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
- To help us process your return request, we may ask you to provide clear photos of the item, its original packaging, and all included accessories or components before authorizing the return. This allows us to verify the condition of the item and ensure it meets our return eligibility requirements.
To initiate a return request, please contact us at:
Once your request is reviewed and approved, we will provide detailed return instructions, including the appropriate return address if applicable.
Please Note
- Returns sent without prior authorization will not be accepted.
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- Original shipping costs (if applicable) are non-refundable unless the return is due to our error, a defective product, or an incorrect item received.
- Customers are responsible for any customs duties, import taxes, or fees associated with returning an item.
- We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been processed, fulfilled, or shipped, it can no longer be cancelled. If eligible, customers may request a return after the order has been delivered in accordance with this policy.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Packsy is not responsible for delivery issues resulting from an incorrect or incomplete shipping address provided by the customer.
If a package is returned due to an incorrect or incomplete shipping address, we will make reasonable efforts to contact the customer to confirm the correct shipping information.
If the customer wishes to have the package reshipped, any applicable reshipping fees charged by the carrier or logistics provider will be the customer's responsibility and must be paid before the order can be reshipped.
If the returned package cannot be recovered, is disposed of by the carrier or logistics provider, or the customer does not respond within the timeframe required by the carrier or logistics provider, the order will not be eligible for a refund.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review the issue and work promptly to provide an appropriate resolution, which may include a replacement, store credit, partial refund, or full refund at our discretion.
Non-Returnable Items
For hygiene, safety, and operational reasons, certain items may not be eligible for return, including:
- Final sale items
- Gift cards
- Personalized or custom products
- Items showing signs of use
- Items damaged after delivery due to misuse, neglect, improper handling, or normal wear and tear
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, we recommend requesting a return (if eligible) and placing a new order separately.
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to the original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time.
Partial refunds may be granted if returned items are not in their original condition, are damaged, or are missing parts for reasons not attributable to Packsy.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Lost Packages
Packsy is not responsible for delays caused by customs, carriers, weather conditions, or other circumstances outside of our control.
If a package is confirmed as lost in transit by the carrier, please contact us and we will work with you to determine an appropriate resolution.
European Union Customers
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of delivery in accordance with applicable consumer protection laws.
The item must be unused, in its original condition, and returned with proof of purchase.
Contact
For any questions regarding returns or refunds, please contact: