Shipping policy
Shipping Policy
Last updated: May 2026
Thank you for shopping with Packsy. We are committed to providing a smooth and reliable shopping experience.
Please review the following shipping information carefully before placing your order.
Order Processing Time
Orders are typically processed within 2–5 business days after payment confirmation.
Please note:
- Processing times may be longer during holidays, promotions, or periods of high demand.
- Orders are not processed on weekends or public holidays.
- Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.
Shipping Times
Estimated delivery times may vary depending on your location and shipping carrier.
Typical delivery estimates:
7–15 business days
Please note that shipping times are estimates only and are not guaranteed.
Delays may occur due to:
- Carrier issues
- Weather conditions
- Customs processing
- High shipping volumes
- Other circumstances beyond our control
Tracking Information
Tracking information will be provided once your order has shipped.
Please allow a few business days for tracking updates to appear after shipment confirmation.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information at checkout.
Packsy is not responsible for:
- Delays
- Lost packages
- Delivery issues caused by incorrect or incomplete shipping information provided by the customer
If you notice an error in your shipping information, please contact us as soon as possible at:
We will do our best to assist before the order is processed and shipped.
Lost or Delayed Packages
If your package appears significantly delayed or lost in transit, please contact us at:
We will do our best to assist you and work with the shipping carrier to help resolve the issue.
However, Packsy is not responsible for delays caused by shipping carriers, customs, weather events, or circumstances beyond our control.
Delivered but Not Received
If tracking information indicates that a package has been delivered, but you cannot locate it, we recommend:
- Checking with household members or neighbors
- Contacting the shipping carrier
- Verifying the shipping address provided at checkout
Packsy is not responsible for stolen packages or packages lost after confirmed delivery by the carrier.
International Shipping
Packsy ships to the United States and a selection of international destinations.
International shipping availability may vary depending on the destination, local regulations, carrier limitations, and shipping restrictions. If we are unable to ship to your location after an order is placed, we will contact you to discuss the available options.
Customers are solely responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country. These charges are not included in the purchase price or shipping cost and are non-refundable.
International shipments may also be subject to customs inspections, which could result in delays beyond our control.
Customers are responsible for ensuring that the products they order comply with the import regulations of their destination country.
Contact
For shipping-related questions, please contact:
Packsy